RAISE Desk​

RAISE Desk automatically creates tickets from customer inquiries, ensuring each request is logged, categorized, and assigned to the appropriate team member. This intelligent ticketing system streamlines workflows, eliminates manual tasks, and ensures that every request gets the attention it deserves.

With real-time updates, the system allows teams to prioritize high-impact tickets and maintain visibility into ticket status. Whether it’s an urgent capital call or a general inquiry, RAISE Desk ensures that agents can address critical tasks promptly while maintaining service-level agreements.

RAISE Desk keeps everyone informed with automated alerts and notifications. When an investor or client responds to a query, the system updates the ticket and notifies the relevant team member, ensuring faster resolution and enhanced customer satisfaction.

The system facilitates seamless collaboration between teams. Internal comments, approvals, and task assignments are all handled within the platform, ensuring everyone stays aligned. Senior team members can review and approve responses before they’re sent, ensuring accuracy and professionalism.

Gain valuable insights into your support operations with detailed analytics and reporting. Track ticket volume, response times, and resolution rates, enabling continuous improvement and informed decision-making.